Triom
Built for Shopify

Edit orders, increase AOV, and merge shipments before fulfillment.

Triom gives Shopify merchants three post-checkout surfaces in a single app:

  • A self-serve edit window for customers.
  • In-checkout and order-editing upsells.
  • Automatic order merging that consolidates duplicate shipments before they leave the warehouse.
Trusted by over 2,000 brands processing thousands of monthly orders

"We have been desperate for an app to alleviate the manual, time consuming, error prone, pressure of merging orders. We looked at other apps, but they didn't fit at all with our method of operating. We are so relieved to have found this application, and had the pleasure of dealing with Tom of Triom, whom made various amazing changes to the processes for us to suit our needs. We have saved time, reduced our staff labour cost, simplified our internal processed, reduced printing costs, automated Customer messages, and subsequently improved our Customer experience. We highly recommend this app. It's been a highly significant improvement for our unique and growing business."

Icicle Boutique

"straight to the point, spoke clearly and answered all my questions with a great screen share tutorial/set up. this app is exactly what i was looking for and Tom showed me how to maximize its full use. very satisfied client"

joey FeldMAN art

"Amazing! Tom helped with everything I had issues with. Absolute Legend <3"

Groovy Collectables

"This is the most solid merger platform I've tested so far. Orders have been smooth, with no issues or hiccups."

Love Wellness

"Easily the best order merging app that I've used. I have been using TrioM for a few years now and it has saved me hundred of hours of manual work. Support has always been great with very quick responses and solutions to any questions I may have. It seems that they are constantly making improvements to the app as well. Couldn't be happier with my experience with them."

Dollar Box

"We recently started using Triom Order Merger and have had a REALLY great experience so far. I had a few questions when getting started, and Tom was genuinely lovely to deal with! Patient, friendly, and always happy to help, even with things that probably didn't need such long explanations. It made a big difference knowing there was someone on the other end who actually cared and took the time to respond properly. The app itself is simple, smart, and does exactly what it promises. Being able to merge orders easily solves something Shopify doesn't handle very well on its own. The free plan works perfectly for a small store like ours, and it feels flexible rather than limiting. Overall, it's just been a really positive experience!! A smart, useful idea backed by exceptional customer service, something I haven't experienced in a long time. Definitely something we can see ourselves continuing to use as we grow. Highly recommend! Thank you again, Tom."

Soroka London

"Our Shopify store has a seasonal sale that runs for several weeks before we ship orders. We've had several customers reach out to tell us how much they appreciate multiple orders being combined and the extra shipping charges refunded. It's a customer service feature that sets us apart from our competitors. We had some questions about the optimal app settings for our use case. When we reached out to the TrioM team via chat, we connected with Tom in less than 5 minutes, and he patiently helped us figure things out step-by-step."

EarthSpoke Farms

"Great app that works exactly as expected, and Tom's support was fast, clear, and extremely helpful."

dippi Sverige 🇸🇪

"I love being able to offer my customers combined orders with less stress and time. This app works really well for me, and I've had excellent customer service support each time I've reached out. There's more functionality that I even realized! Thanks to Tom for the help figuring out how to refund excess shipping today."

Sew Happy Jane Hand Dyed Happy Yarn

"Already showing to be a lifesaver after one release today during Black Friday. The Auto merge was unbelievably helpful."

superfreshclothes

"If I could give 10 stars out of 5, I would!! This app has saved us a ton on shipping cost! It makes our operations automated and efficient. It’s a NO BRAINER for any businesses. One of the best experiences I’ve ever had with a product and its creator! Good job!!"

Upside Drinks

"Very responsive with any issues and also willing to add settings you think would make your experience better."

OKC Breaks Golf

"We have been desperate for an app to alleviate the manual, time consuming, error prone, pressure of merging orders. We looked at other apps, but they didn't fit at all with our method of operating. We are so relieved to have found this application, and had the pleasure of dealing with Tom of Triom, whom made various amazing changes to the processes for us to suit our needs. We have saved time, reduced our staff labour cost, simplified our internal processed, reduced printing costs, automated Customer messages, and subsequently improved our Customer experience. We highly recommend this app. It's been a highly significant improvement for our unique and growing business."

Icicle Boutique

"straight to the point, spoke clearly and answered all my questions with a great screen share tutorial/set up. this app is exactly what i was looking for and Tom showed me how to maximize its full use. very satisfied client"

joey FeldMAN art

"Amazing! Tom helped with everything I had issues with. Absolute Legend <3"

Groovy Collectables

"This is the most solid merger platform I've tested so far. Orders have been smooth, with no issues or hiccups."

Love Wellness

"Easily the best order merging app that I've used. I have been using TrioM for a few years now and it has saved me hundred of hours of manual work. Support has always been great with very quick responses and solutions to any questions I may have. It seems that they are constantly making improvements to the app as well. Couldn't be happier with my experience with them."

Dollar Box

"We recently started using Triom Order Merger and have had a REALLY great experience so far. I had a few questions when getting started, and Tom was genuinely lovely to deal with! Patient, friendly, and always happy to help, even with things that probably didn't need such long explanations. It made a big difference knowing there was someone on the other end who actually cared and took the time to respond properly. The app itself is simple, smart, and does exactly what it promises. Being able to merge orders easily solves something Shopify doesn't handle very well on its own. The free plan works perfectly for a small store like ours, and it feels flexible rather than limiting. Overall, it's just been a really positive experience!! A smart, useful idea backed by exceptional customer service, something I haven't experienced in a long time. Definitely something we can see ourselves continuing to use as we grow. Highly recommend! Thank you again, Tom."

Soroka London

"Our Shopify store has a seasonal sale that runs for several weeks before we ship orders. We've had several customers reach out to tell us how much they appreciate multiple orders being combined and the extra shipping charges refunded. It's a customer service feature that sets us apart from our competitors. We had some questions about the optimal app settings for our use case. When we reached out to the TrioM team via chat, we connected with Tom in less than 5 minutes, and he patiently helped us figure things out step-by-step."

EarthSpoke Farms

"Great app that works exactly as expected, and Tom's support was fast, clear, and extremely helpful."

dippi Sverige 🇸🇪

"I love being able to offer my customers combined orders with less stress and time. This app works really well for me, and I've had excellent customer service support each time I've reached out. There's more functionality that I even realized! Thanks to Tom for the help figuring out how to refund excess shipping today."

Sew Happy Jane Hand Dyed Happy Yarn

"Already showing to be a lifesaver after one release today during Black Friday. The Auto merge was unbelievably helpful."

superfreshclothes

"If I could give 10 stars out of 5, I would!! This app has saved us a ton on shipping cost! It makes our operations automated and efficient. It’s a NO BRAINER for any businesses. One of the best experiences I’ve ever had with a product and its creator! Good job!!"

Upside Drinks

"Very responsive with any issues and also willing to add settings you think would make your experience better."

OKC Breaks Golf

"We have been desperate for an app to alleviate the manual, time consuming, error prone, pressure of merging orders. We looked at other apps, but they didn't fit at all with our method of operating. We are so relieved to have found this application, and had the pleasure of dealing with Tom of Triom, whom made various amazing changes to the processes for us to suit our needs. We have saved time, reduced our staff labour cost, simplified our internal processed, reduced printing costs, automated Customer messages, and subsequently improved our Customer experience. We highly recommend this app. It's been a highly significant improvement for our unique and growing business."

Icicle Boutique

"straight to the point, spoke clearly and answered all my questions with a great screen share tutorial/set up. this app is exactly what i was looking for and Tom showed me how to maximize its full use. very satisfied client"

joey FeldMAN art

"Amazing! Tom helped with everything I had issues with. Absolute Legend <3"

Groovy Collectables

"This is the most solid merger platform I've tested so far. Orders have been smooth, with no issues or hiccups."

Love Wellness

"Easily the best order merging app that I've used. I have been using TrioM for a few years now and it has saved me hundred of hours of manual work. Support has always been great with very quick responses and solutions to any questions I may have. It seems that they are constantly making improvements to the app as well. Couldn't be happier with my experience with them."

Dollar Box

"We recently started using Triom Order Merger and have had a REALLY great experience so far. I had a few questions when getting started, and Tom was genuinely lovely to deal with! Patient, friendly, and always happy to help, even with things that probably didn't need such long explanations. It made a big difference knowing there was someone on the other end who actually cared and took the time to respond properly. The app itself is simple, smart, and does exactly what it promises. Being able to merge orders easily solves something Shopify doesn't handle very well on its own. The free plan works perfectly for a small store like ours, and it feels flexible rather than limiting. Overall, it's just been a really positive experience!! A smart, useful idea backed by exceptional customer service, something I haven't experienced in a long time. Definitely something we can see ourselves continuing to use as we grow. Highly recommend! Thank you again, Tom."

Soroka London

"Our Shopify store has a seasonal sale that runs for several weeks before we ship orders. We've had several customers reach out to tell us how much they appreciate multiple orders being combined and the extra shipping charges refunded. It's a customer service feature that sets us apart from our competitors. We had some questions about the optimal app settings for our use case. When we reached out to the TrioM team via chat, we connected with Tom in less than 5 minutes, and he patiently helped us figure things out step-by-step."

EarthSpoke Farms

"Great app that works exactly as expected, and Tom's support was fast, clear, and extremely helpful."

dippi Sverige 🇸🇪

"I love being able to offer my customers combined orders with less stress and time. This app works really well for me, and I've had excellent customer service support each time I've reached out. There's more functionality that I even realized! Thanks to Tom for the help figuring out how to refund excess shipping today."

Sew Happy Jane Hand Dyed Happy Yarn

"Already showing to be a lifesaver after one release today during Black Friday. The Auto merge was unbelievably helpful."

superfreshclothes

"If I could give 10 stars out of 5, I would!! This app has saved us a ton on shipping cost! It makes our operations automated and efficient. It’s a NO BRAINER for any businesses. One of the best experiences I’ve ever had with a product and its creator! Good job!!"

Upside Drinks

"Very responsive with any issues and also willing to add settings you think would make your experience better."

OKC Breaks Golf

"Great app for merging orders. Easy to use and reliable. It works with Recharge. Been using it for 2+ years, and it's great."

Moose Labs LLC

"Do the job perfectly! Easy to setup and at a good price, our customer love it."

Loëla

"This app is extremely useful... being able to merge 5 orders or less, per month, free of charge."

Radical Variance

"Great customer service right when you need it!"

The Art of Home

"So far so good! Also, great customer support AND they have a youtube page to learn about their products."

glamnetic

"We couldn't figure out a way to do with without customer service having to reach out to the warehouse and asking them to intercept the orders. Shopify Plus suggested this app for us and it does EXACTLY what we needed it to do."

Interior Delights

"Love this app. And the customer service. Very quick and friendly staff. They were very fast in replying and fixing an issue."

Unbound Merino

"This app has been great for merging orders during our flash sales. Their support team is super quick and helpful too. Easy to use."

Le Marché Pop Up

"The support team is very responsive (always replying within minutes) and provides helpful tips on how to get the most out of this service."

Stix

"This app works flawlessly and customer support is top notch! I wrote to the developer and had an answer back in five minutes."

Nurture Soap

"Worked great to merge my orders seamless! I love that you can use it manually or automatically. I would recommend highly."

Leigh Miller

"Been looking for an app like this one for ages!!! The support is Amazing and set up is top notch."

LitShape

"Great app for merging orders. Easy to use and reliable. It works with Recharge. Been using it for 2+ years, and it's great."

Moose Labs LLC

"Do the job perfectly! Easy to setup and at a good price, our customer love it."

Loëla

"This app is extremely useful... being able to merge 5 orders or less, per month, free of charge."

Radical Variance

"Great customer service right when you need it!"

The Art of Home

"So far so good! Also, great customer support AND they have a youtube page to learn about their products."

glamnetic

"We couldn't figure out a way to do with without customer service having to reach out to the warehouse and asking them to intercept the orders. Shopify Plus suggested this app for us and it does EXACTLY what we needed it to do."

Interior Delights

"Love this app. And the customer service. Very quick and friendly staff. They were very fast in replying and fixing an issue."

Unbound Merino

"This app has been great for merging orders during our flash sales. Their support team is super quick and helpful too. Easy to use."

Le Marché Pop Up

"The support team is very responsive (always replying within minutes) and provides helpful tips on how to get the most out of this service."

Stix

"This app works flawlessly and customer support is top notch! I wrote to the developer and had an answer back in five minutes."

Nurture Soap

"Worked great to merge my orders seamless! I love that you can use it manually or automatically. I would recommend highly."

Leigh Miller

"Been looking for an app like this one for ages!!! The support is Amazing and set up is top notch."

LitShape

"Great app for merging orders. Easy to use and reliable. It works with Recharge. Been using it for 2+ years, and it's great."

Moose Labs LLC

"Do the job perfectly! Easy to setup and at a good price, our customer love it."

Loëla

"This app is extremely useful... being able to merge 5 orders or less, per month, free of charge."

Radical Variance

"Great customer service right when you need it!"

The Art of Home

"So far so good! Also, great customer support AND they have a youtube page to learn about their products."

glamnetic

"We couldn't figure out a way to do with without customer service having to reach out to the warehouse and asking them to intercept the orders. Shopify Plus suggested this app for us and it does EXACTLY what we needed it to do."

Interior Delights

"Love this app. And the customer service. Very quick and friendly staff. They were very fast in replying and fixing an issue."

Unbound Merino

"This app has been great for merging orders during our flash sales. Their support team is super quick and helpful too. Easy to use."

Le Marché Pop Up

"The support team is very responsive (always replying within minutes) and provides helpful tips on how to get the most out of this service."

Stix

"This app works flawlessly and customer support is top notch! I wrote to the developer and had an answer back in five minutes."

Nurture Soap

"Worked great to merge my orders seamless! I love that you can use it manually or automatically. I would recommend highly."

Leigh Miller

"Been looking for an app like this one for ages!!! The support is Amazing and set up is top notch."

LitShape
PROBLEM → PROMISE

Set the rules once. Triom handles the long tail.

Your team shouldn't spend a Monday morning clearing "change my size" and "wrong address" tickets. Triom replaces the manual loop with a self-serve window after checkout — you set the rules, customers fix their own orders, refunds settle to original payment or store credit.

  • Address changes, quantity bumps, variant swaps, cancellations
  • Refunds settle to original payment or store credit
  • Configurable rules — you decide what's allowed
Triom self-serve order-editing flow with add-to-order upsells
62%fewer change tickets
11%AOV lift from add-ons
2,000+Shopify stores live

Two more surfaces, working in the background.

Checkout upsells you actually own.

Targeted offers inside the Shopify checkout cart — audience filters, optional discount, capped per session.

A Triom upsell offer rendered inside the Shopify checkout cart

Per-offer analytics, settled to revenue.

See exactly which upsell earns its slot — by views, conversion rate and net revenue. Pause the rest. The same panel ships across checkout and post-purchase surfaces.

Upsell revenue · 30d+18%
$24,283
Add a matching beanie312 views$4,820
Upgrade to express shipping258 views$2,140
Buy two, save 10%194 views$1,310

Combine duplicate orders before they ship.

Order merging

Merges happen the moment a second order lands.

Set your merging rules once - and Triom consolidates new orders into a single fulfillment automatically. Shipping refunds and tags settle in the background.

Learn more

"This app has saved us a ton on shipping cost! It makes our operations automated and efficient. It's a NO BRAINER for any businesses."

Upside Drinks
Automatic merge — RulesActive
Time since last orderis less than60 minutes
AND
Financial statusisPaid
AND
Fulfillment statusisUnfulfilled
Merged order #1042auto-merged
From#1039 · #1041
Shipping kept$12.95 (Express)
Refunded$8.95 + $6.95

Everything your customers need to edit their orders.

Change Shipping Address

Customers update street, city or country post-purchase. Accurate deliveries, fewer "wrong address" tickets.

Change Variant

Swap a line to a different size or color of the same product. Lower risk than a full product swap.

Change Quantities

Bump line items up or down without contacting support. Combine with reverse-unpaid-edits to keep totals honest.

Add Products

Add more items from your catalog (or a curated one) to the same order — one shipment, one order number.

Replace Products

Switch a line for a different product entirely when a shopper realises they ordered the wrong thing.

Change Contact Info

Update the email or phone on an order so notifications, invoices and shipping updates go to the right place.

Cancel Order

Customers cancel themselves and settle to original payment or store credit — last-minute chargebacks go down.

Apply Discount Code

Customers redeem a code they forgot at checkout. Off by default; turn on when your discount strategy allows it.

Change Shipping Method

Upgrade or downgrade the shipping tier post-checkout. Pairs with shipping-cost recalculation for clean totals.

Order-editing Upsells

Render a configurable upsell row inside the edit flow — same audience filters and analytics as checkout upsells.