Four settings that make self-serve order editing safe to switch on.
Address changes, quantity bumps, variant swaps and cancellations, handled by the customer on your Thank You and Order Status pages — with an edit window, a fulfillment hold, and a reversal rule keeping fulfillment honest.
Pillar 01
Let customers edit their own orders — and stop answering the same tickets.
The Triom 'Edit Your Order' block renders inside your existing theme on the Thank You and Order Status pages. Address changes, quantity bumps, variant swaps and cancellations are handled by the customer — not by your support inbox.
Hides automatically when the order isn't eligible
Live countdown, or “until it ships” when the window runs to fulfillment
Mobile and accessible by default
Pillar 02
Pick the actions you're comfortable with.
Ten toggleable actions — turn each one on or off independently. Run it as a lightweight "fix my address" experience, or open it all the way up into a full self-serve edit portal.
Reorder the actions to match your priorities
Discount codes and shipping-method changes are off by default
Editing Rules let you override these per-order (Pro plan)
Set the window, and hold fulfillment while it's open.
The window opens at checkout and closes when the time runs out or the order ships — whichever comes first. Pick minutes, hours or days, or keep it open until fulfillment for made-to-order and B2B. While it’s open, eligible orders go on a Shopify fulfillment hold reading "Order in edit window", so a fast warehouse can’t ship an address the customer is still fixing.
Hold is on by default and releases the instant the window closes
Optional om:edit-order-hold tag for Shopify filters, Flow and smart collections
Ship early and the window closes with it — hold released, tag removed
Edit windowAfter 30 minutes
−30+Minutes
Keep edit window open until order is fulfilled
#1042On hold
Fulfillment on holdReason: Order in edit window · released automatically when the window closes
Tagsom:edit-order-hold
Pillar 04
Refunds land where you choose, and unpaid edits roll themselves back.
When an edit lowers the total you owe the difference: send it to the original payment method, or issue store credit instantly in the checkout currency. When an edit raises the total and the customer never settles it, Reverse Unpaid Edits returns the order to the snapshot taken at the start of the window — so nothing ships that wasn’t paid for.
Store credit skips provider refund fees and the 3–10 day card settle
Fully-paid edits are always kept — only unpaid balances reverse
Every reversal is noted on the Shopify order timeline
Refund method on downgradeStore credit
Refund to original payment methodCard, PayPal, Shop Pay · settles in 3–10 business days
Refund the difference to store creditInstant, in the checkout currency · no provider refund fee
Reverse unpaid editsWhen the window closes with a balance outstanding, roll the order back to the snapshot the customer paid for.
Timeline note added on every reversal
Where this fits
Order editing is one of three things Triom does in the same install.
